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You’ll find answers to most questions about adding and editing your venue below. If you have any further questions please contact us at [email protected].

If you are planning a wedding and looking a for a venue to hire, please click here to search thousands of wedding venues by type and location.

How can I contact you?

Our offices are open 9am – 5.30 pm, Monday to Friday.

Email us at [email protected] or give us a call on 01237 426701.

Is mobile friendly?

Yes! You should be able to view the website across all screen sizes.


If you have any problems accessing the site feel free to get in contact. The web is changing at an incredible rate and our rolling development of the site and service means we can quickly adapt to new innovations.

Is secure?

We take security very seriously and use a variety of industry standard services and techniques to keep your data safe and secure. All payment data is kept on a separate server environment from the website and is highly encrypted.

How do I log into my venue account?

You can log into your account here using your registered email address and password.

Help! I've forgotten my login details

If you have forgotten your login details please click here to request a new password. If you continue to experience issues logging in it may be that the email address we have for you on file is no longer in service. Click here to contact our support team and let us know your venue and a phone number we can reach you on and we can re-set the login for you manually.

Can I have multiple logins for one account?

Yes. Once you have an account set up you can create further staff member logins from your admin area. You can set various access preferences for each staff member.
If you are an agent managing groups of venues you also have the ability to manage which of your customers have access to any number of venues and control mail and billing access.

I've just taken over a venue which is listed on your site but I cannot log in

We appreciate that venues sometimes change hands. If you can see your venue listed on our site but cannot log in, please drop us an email to [email protected] or call us on 01237 426701.

We will require some proof that you are the new owner or manager of the venue and once verified will be able to set you up with access to your listing, news and events. This could simply be an email using the registered domain name of the venue.

How do I edit my text?

Your venue information can be edited through your admin area by clicking on ‘My Venues’ and scrolling down to the text section. To save the changes simply click the save button at the top right hand corner of the page.

You can access your admin area via this login link:

How do I add Offers & Events?

Offers and Events are added to your venue page through your admin area by clicking on the ‘Promote’ link in the menu.

Each offer or event will need a headline, text and an image. You can add images from your listing or alternatively you can upload a new image.

Once submitted, your submission is queued for approval by our customer support team and usually go live within 24 hours. You can add late availability dates, offers and wedding events.

How can I get my venue on your homepage?

You can add your venue to the Home page carousel by buying one of 20 available slots. These are offered on a first come first served basis. To get your venue added simply log into the admin area here If you haven’t already added some credits to your account, go to the Billing section and follow the instructions.

If a slot is available you’ll be able to buy it for a month, 3 months or 6 months via the ‘Promote’ section.

You can also promote your venue through other carousels around the site. on the London search page and the site search page.

Post your news on our Offers & Events pages.

News posts are a great way to spread the word about up and coming events and new information about your venue. News posts can include details about:

Offers – Is your venue is currently running an offer for a discount off a wedding package or a free stay for the couple if they book before the end of the month? 

Late Availability – Let couples know of your venues late availability dates for the coming months or if you’ve had a cancellation. 

Venue News – Has your venue just had a refurb or have you recently added a new spa? Has your venues just hosted a celebrity wedding or nominated for an award?

Open Days – If you are hosting an open day or taster evening for potential couples to view the venue post the dates and times here.

Wedding Fairs – Post the dates and times for up coming wedding venues, and post follow up reminder posts.

Competitions – Use the news section to post details about competitions your venue is hosting, whether it be a free nights stay or free bottle of bubbly.  Everyone loves a good competition so its a great way to draw couples into your venue page.

How can couples contact me?

For subscribed venues, couples can send you a message directly from your listing page by clicking the ‘request a brochure’ button, or they can click directly through to your website. We also publish your phone number on the listing page to encourage couples to order a brochure or enquire about availability dates.
Then it’s over to you!

How do I change the main contact on my account?

You can change the main contact in your admin area by logging into your account here and going to the account section. Here you can change the name, email address and telephone number to your new contact, as well as setting a new log in password. The new email address will now be your log in username.

How can I change my password?

You can change your password by logging into your account here and going to the account section. Here you can enter your new password and once you’re done click save.

How do I remove my listing?

If you would like to remove your listing from the site please drop us an email to [email protected] or give us a call on 01237 426701.

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